LOCKED OUT OF ACCOUNT

OVERVIEW

This guide will help regain access to your CMT account.

STEPS

  1. Use a computer, not a smartphone or tablet.

  2. IMPORTANT: Browsers must be the most current version or there will be issues.

  3. IMPORTANT: Clear your browser cache.

  4. Follow this guide to reset your password.

  5. When you successfully reset your password, use this link to log into CMT:
    https://cmt3.research.microsoft.com/

  6. Do not use any saved credentials.

  7. If there are issues receiving the emails from CMT, check your spam/junk folder. If they are not there, please contact your university/work IT department and have them whitelist '@msr-cmt.org.'

  8. Please be patient when waiting for the password reset email.

If you have issues logging into CMT after you successfully reset your password,
please follow this FAQ.

Please pay attention to the verbiage of any error message as it will tell you what is wrong and may include a link.