HOW-TO: Request Password Reset
Important
An out-of-date browser will give you issues with captcha when requesting a new password. Please make sure all of your browsers are up to date.
Typing 'edge://settings/help' into Microsoft Edge will let you know if your browser is current, and it will automatically update if it is not.
This is to request a password reset because the one you have doesn't work.
If you have a working password and you just want to change it, follow this guide.
- Navigate to https://cmt3.research.microsoft.com
LOGIN PAGE
- From the main CMT login page, click the 'Forgot your password?' link.
RESET PASSWORD PAGE
- On the Reset Password page, enter the email used for the CMT account and the captcha characters. then click 'Reset Password.'
A green bar will appear at the bottom of the page saying 'Password reset link has been sent to you. Please check your email.'
EMAIL SENT
A password rest link will be sent to the email entered in the 'Login Email' field above. It will be valid for one hour.
- Click the link in the email
RESET PASSWORD PAGE
Important
Please be aware of any leading and trailing spaces when entering your password as that will cause the login to fail later.
The Reset Password page opens.
- Enter your new password in both fields. They must be the same in each.
- Enter the Captcha code
Note
If your browser is current and you still have issues with the Captcha characters, you can click on 'New' to get another Captcha code.
You can also click on 'Audio' to hear the characters displayed.
You can also try a different current browser.
- Click Submit
A green bar will appear at the bottom of the page saying 'Password has been updated.'
- Click the login tab in the upper left to login with the new password.
(You can also use this link: https://cmt3.research.microsoft.com)
LOGIN PAGE
- Enter your credentials, then click the 'Log In' button.
REQUEST ANOTHER PASSWORD
You may request another 'PASSWORD RESET' link after the hour has passed and the first link expired.