ACCOUNT CONSOLIDATION WORKAROUND

OVERVIEW

A user has two or more CMT accounts and wishes to have all conferences/roles/papers in one account.

This can be done by first linking accounts, then merging accounts.

By linking accounts, we do not address a “consolidated account view” - that is to say you will not see every conference/role/paper in one account.
It only aims to provide convenience of not having to sign in/out of multiple accounts.
You will still need to use the email address associated to whichever conference/role you are accessing.

Once the accounts are linked, they can be merged, thus providing a consolidated view.
All prior and current conferences, papers, roles, etc., will be under one CMT account email. This can be done by following this guide.

If linking accounts is not ideal, there may be some workarounds for this.

Important

It is important to download any papers/reviews, etc., that need to be kept as CMT removes conferences after a year, based upon the short name (URL).

JUST CHANGE YOUR EMAIL

If you have a CMT account that you can still access but that email itself is no longer valid, the easiest thing to do is just log into CMT and change your email to one that is not already a CMT account.

If not, you will need to go to Scenario 1.

SCENARIO 1

  1. You have a CMT account with an email address for which you do not have access anymore due to changing universities or jobs, etc.
  2. You forgot your CMT account password, but cannot get a new one sent due to your not having access to that email anymore.
  3. This is your only CMT account and you did not create another with a different email. (If you did create a new CMT account with a new email, see Scenario 2.)

Scenario 1 Workaround:

Step 1. Contact CMT Support explaining your not having access to your old email and need to access your CMT account with that email address. CMT will need to verify you.

Step 2. Once you are verified, CMT will change your old CMT account email to another of your choosing, however that new email cannot already be a CMT account.

SCENARIO 2

  1. You have a CMT account with an email address that will be going away through changing universities or jobs, etc. You still have access to this email account itself. (This we will call Email-O)
  2. You created a new CMT account (this we will call Email-N) figuring to 'merge' the two accounts.

DETAILS: You cannot change a CMT email to one that is already a CMT account.
However, there are 2 options.

Scenario 2 Workaround:

Option 1 - Delete the newly created account

Step 1. Delete the newly created account (Email-N). Email support to expedite the deletion as it can take up to 3 days. There is no detriment to deleting this account as there are no conferences/papers/roles attached to it yet.

Step 2. Once the new CMT account (Email-N) is deleted, log into the old CMT account (Email-O).

Step 3. Change the email from the old email (Email-O) to the new email (Email-N).

Option 2 - Link, then Merge accounts

Step 1. First link the accounts

Step 2. Once they are linked, you can then merge the accounts to form a consolidated view. Note the merge can take up to 3 days to complete.

SCENARIO 3

  1. A conference invited you to be a reviewer but used an email (Email-B) that you do not have registered as a CMT account.
  2. The invitation was accepted and you inadvertently created a new CMT account with that email (Email-B).
  3. You log into CMT with your regular CMT account (Email-A) but the new reviewer role for that conference is not there.

REASON: You are using the wrong CMT account to log in.

Scenario 3 Workaround:

Step 1. Contact the chairs for the conference that added you as a reviewer with Email-B and have them add your Email-A as a reviewer to the conference - it is important they do not invite Email-A - and have them remove Email-B as a reviewer.
Here is the difference between adding and inviting.

Step 2. Once done, verify you can see your reviewer role in CMT account Email-A.

Step 3. Make sure you cannot see the reviewer role in your CMT account Email-B.

Step 4. Delete CMT account Email-B completely.

SCENARIO 4

  1. You have a number of conferences/papers in an old CMT account (Email-O) that you have not used for sometime, and you no longer have access to the the email associated with that account, either through changing universities or jobs, etc. Therefore, you create a new CMT account (Email-N).

  2. You have been added as a co-author to a paper with the old CMT account (Email-O), but you cannot access it nor get a password reset.

  3. You ask your co-author to add you as a co-author with your new CMT account (Email-N), but you still want access to your old CMT account and have everything 'merged.'

Scenario 4 Workaround:

Step 1. Contact CMT Support explaining your not having access to your old email and need to access your CMT account with that email (Email-O).

Step 2. CMT will ask you a series of questions to verify your identity. Once you are verified, CMT will change your old CMT account email to another of your choosing, however that new email cannot already be a CMT account. This will be temporary. You need this email to merge your other account.

Step 3. Make sure you can access that newly created CMT account.
Because you now have access to the new Email-O email, you can LINK, then MERGE the 2 CMT accounts - Email-N and Email-O (the newly changed email).

Step 5. First LINK the accounts (You decide which one you want to keep as your CMT account email)

Step 6. Once they are linked, you can then MERGE the accounts to form a consolidated view. Note: the merge can take up to 3 days to complete.

SCENARIO 5

  1. You know that you have been added to a conference with an email address to which you have no access. Likely, the email was entered incorrectly, for example myname@ggmail.xom, and there is no way to register that email with CMT.

Scenario 5 Workaround:

Step 1. Contact the chairs of the conference with your usual CMT account and explain the situation. The chairs can easily rectify any incorrect email address that was added to the conference by removing that email address and adding the correct one.

Note

You will not be able to delete a CMT account email if it is not a valid email address. You can just leave it dormant.

SCENARIO 6

  1. You have two CMT accounts each with conferences, various roles and papers. You can access these accounts and their respective email accounts. You just want them merged into one.

Scenario 6 Workaround:

Step 1. First you must link accounts.

Step 2. Once the accounts are linked, they can be merged by following this guide.

TIPS

  1. Do not delete your account because something isn't working right. Deleting your account affects not only you but your co-authors and conferences because any papers associated with your CMT account email will also be deleted. Odds are things can be rectified so deletion would not be needed.

  2. Do not create a new CMT account if you already have one. Changing a CMT account email is the best option.

  3. Whenever you receive an email inviting you to be a reviewer or PC member, be mindful of the email address to which it is sent.
    If you already have a CMT account and clicking on the accept link asks you to create an account, it means that invitation was not sent to your CMT account email.

  4. There will be some scenarios where you will need to keep two or more CMT accounts. You can use linking in this case.

  5. Peruse the Email Caveats.