FAQ-Author

When should I contact CMT Support?

In general, authors should contact their Conference Chairs for all conference related questions. Users can contact CMT Support (support@msr-cmt.org) if they are locked out of their account.

Why can't I find my conferences after I log in?

This is more than likely because you are logging in with an incorrect email. Please note CMT does not keep conferences more than a couple of years after it has ended to reduce cost. Once the conference is removed from CMT, the data is no longer available.

Why can't I find the "Create New Submission" button?

You must first be in the conference site itself.
If the conference you want is not in your Conference List, then you must search for the conference.
If you are in the 'Author Console' of your specific conference site and do not see the Create Submission button, please contact the Chairs directly.

If the 'Edit Submission' link is not visible in your Author Console, contact the chairs of the conference to see if they will make whatever edit you need.

How do I know if my paper was submitted properly?

  1. It was submitted properly by the very nature of the paper being visible in the Author Console.
  2. CMT will send confirmation emails to all authors (whether they have a valid CMT account or not) upon creation of a submission.
  3. Authors may manually send emails to ALL Authors or just themselves by clicking the drop-down option in the upper right-hand corner of the Summary page. The co-author is required to register their email in CMT.

What is desk-reject?

When a paper is submitted, the abstract is usually given a cursory check to make sure it will be worthy of a full review by the conference. Large doubts in the abstract would be grounds for desk reject.

Where is the Submission Summary?

From the Author Console click on the Paper ID of any paper. This brings up the Submission Summary page.

Why is my paper no longer in my Author Console?

The Chairs can go to Submission Activities to find out what happened to the paper after the initial submission.

I never got a reply to my repeated emails

If an Author hasn't gotten a reply to repeated emails sent to PC members that were generated from the Author Console, contact the conference chair to intervene on your behalf.
If you used your own email (outside of CMT) to reply directly from an email you received from a PC member, it is likely they will not receive it. You must email them back from the Author Console.

Where do I find my sent email?

There is no way for Authors to see Email History, however the chairs see all email within the conference.

The 'Email Track Chair' link will appear in the Author Console if:

  1. It is a multi-track conference
  2. The Author submits a paper
  3. There is a Track Chair assigned

What does it mean that a co-author needs to be a registered user?

Adding an unregistered email (an email that is not a valid account in CMT) as a co-author will not add the user to the conference; it only acts as a placeholder in the submission for the co-author. The co-author is required to register their email in CMT.

Why does my paper status show "not available?"

It means the paper is still under review and no decision has been made yet. Please contact Chairs directly in this regard. When logged into your conference, go to your name dropdown in the upper right corner, then select 'Contact Chairs.'

How can I view the status of my submission?

If the status is not visible, it means the paper is still under review and no decision has been made yet. Please contact Chairs directly in this regard. When logged into your conference, go to your name dropdown in the upper right corner, then select 'Contact Chairs.'

Why are Author Feedback reviews no longer visible?

If the reviews are no longer visible to Authors, it is likely the Author Feedback phase has met its deadline. If you feel this is in error, please contact the chairs for more information.

Why don't I see any meta-reviews?

If the 'Meta-Reviews' link is not visible it may mean the meta-review activity has not been completed yet. Contact the Chairs for more information.

What time-zone are submission deadlines?

All deadlines are in Pacific Time.

There are 2 possibilities:

  1. Submission file was not uploaded yet. Papers must be submitted before authors can see the link to submit supplementary material.
  2. Chairs have not enabled supplementary material upload at this time. Please contact the Chairs for more information.

I can see papers I need to review, but why can't I see papers I submitted?

You are viewing from the Reviewer role. To see your submitted papers, select the role of Author from the dropdown menu next to "Select Your Role:"

How can I withdraw or delete my paper?

Authors can delete their own submission when "Edit Submission" activity is enabled in the conference. They can also request the Conference Chairs who can delete papers at any time.

If you receive a 4-digit error code, click here for the IEEE support site and enter the 4-digit code to find out how to rectify your issue.

How can I edit my co-author’s profile information?

Once entered, authors will not be able to edit co-author’s information. A logged-in user can change their information themselves, so you can have the co-author make the change.

Why can't I add a co-author to my paper?

If the 'Edit Submission' link is not visible in your Author Console, contact the chairs of the conference to have them add the co-author for you.

Why can't I see the papers submitted by my co-authors?

To see your submitted papers with your co-author, select the role of Author from the dropdown menu next to "Select Your Role:" If you are not a co-author on the same paper you will not be able to see that paper.

How do I delete a co-author with the delete icon disabled?

A user cannot delete themselves or the primary author, hence those having disabled delete icons. You will need to change the primary author to someone other than yourself and/or the author to be deleted, then the delete icon will be enabled.

Why does only my domain conflict show and not my co-authors'?

If you all have the same domain, only one will be listed.

How do I modify my domain conflicts?

Go to your name dropdown in the upper right and select 'Domain Conflicts.' Modify what is needed, then save.

How can authors enter their subject area selection?

After Chairs have configured subject areas and settings, authors can select primary and secondary subject areas when they submit their paper.

How can I change my name in CMT?

When logged into your conference, go to your name dropdown in the upper right corner, then select 'User Profile.'

When do I get notified if my paper is accepted?

If you need to know the timelines/deadlines of your conference phases, either look on the external conference website, or contact the chairs.

How do I email Chairs?

When logged into your conference, go to your name dropdown in the upper right corner, then select 'Contact Chairs.'

I replied to an email from a PC member but didn't get a response.

If you replied directly from an email you received from a PC member, they will not receive it. It states this in the email. You must email them back from the Author Console.

How can we modify the co-author’s name in our camera-ready version?

You can request the co-author to log into the site and edit their name themselves. Since submission deadline is over, you could also contact the Chairs to let them know this situation as Chairs may have already exported Camera-Ready submissions.

Why am I unable to change emails in my account?

If both emails are being used as accounts in CMT, the user will not be able to change the CMT account email from one to the other.

  • If your preferred email CMT account has no conferences associated with it, it can be deleted from CMT. That email can then be used to change the non-preferred CMT account email.
  • If your preferred email CMT account is needed but the non-preferred email has papers that are needed, add your preferred email as Co-Author to those submissions, then remove your other (non-preferred email) as Co-Author. Once this is done, you will be able to access your submissions using your preferred email. The unused account (non-preferred email) can stay in the system but will have no impact on the conference workflow. (You will have to ask the Chair of the Conference to do this for you if the Submission phase is completed.)

How can I request a new CMT site for our conference?

To request a new CMT site, please go to https://cmt3.research.microsoft.com/cmtsrm/ page and click on "Create new submission" using Chair email affiliated with a University.

Why can't I switch my role from Author to Reviewer?

This usually occurs when the Author has two CMT accounts with different emails and is logging into CMT with the wrong one. Email your Chair to find out to which email account your role of Reviewer is associated.

I linked my accounts, so why can't I see all my papers in one spot?

Linking accounts is just the first step towards merging accounts. Linking accounts just provides convenience of not having to sign in/out of multiple accounts when switching between them.
In order to merge the accounts to have a consolidated view, you will need to perfom the secondary steps by following this guide.

Why do I keep getting an error when linking accounts?

You can restart the process. Please make sure to sign out and log into accounts as instructed.
Here are a couple of tips to help:

  • Use a different browser than you would normally use for CMT as cached information may have an effect on verification of the other email.
  • It is best to copy and paste the links you get in your emails instead of clicking on them.
    How To Link Accounts

Please note that accounts need to be linked first before they can be merged.

How long does it take for my account to be fully deleted from CMT?

Deleting an account requires email verification to complete. It may take up to 3 days to completely delete the account from CMT.

How do I change my paper title?

When the 'Edit Submission' phase is enabled, authors will be able to edit their submission by clicking the link. If the link is not there, please contact the Chairs.

How do I change the title of my camera-ready submission?

When the Camera-Ready phase is enabled, the 'Edit Camera Ready Submission' link will be visible. If there is no link, the phase has completed. Please contact the Chairs for more information.

Why does it say 'Supplementary File Not Uploaded?'

If the Author sees a red warning 'Supplementary File Not Uploaded' and there is no link to upload the file, it means it is past the deadline. Please contact the Chairs for more information.

Author can't edit co-authors in camera-ready paper

Please contact the Chairs of the conference as they have disallowed authors to modify co-authors in camera-ready.

Are there templates for papers or submisisons?

There are no standard submission templates from CMT, however the conference chairs may want submissions formatted a certain way. Please contact the Chairs for more information.

Why can't I make my co-author primary contact?

Your co-author needs a valid CMT account to be primary on the paper.

Contact your chairs in this regard; this guide will help.

If I clear all filters in author console will it show deleted submission?

Clearing all filters will not show deleted submissions. The only way to restore a deleted submission is to contact the chair of the conference.

What does clear all filters do in the Author Console?

It removes sort and filters, for example, filtering for a particular Paper ID. Clearing all filters will make the console go back to the default view.

How can an author view the Chair Console?

The Chair Console is for the chair of the conference. No other role can see it but the chairs.

How can I get back a deleted submission?

Contact the chairs as only they can restore a deleted submission

Should I create a new submission after mistakenly deleting the original?

You can contact the chairs directly in that regard.

I got an Author Information Invalid error when adding co-author

The error will say 'xxx' is not a term allowed for user account.
This means you are entering a coauthor name or email that is not allowed.
The user being added doesn't have a CMT account.
The only person able to change/create a profile in CMT is the owner themselves.
They must create their account themselves.
If they get the same error when registering, they will need to contact us at support.
They can use a different valid email/name while the original is being resolved.
This interim CMT account can be added as a co-author to the paper.
Once rectified, the user can easily change the interim CMT email to the original.

  1. The Chairs administer the conference and set the timelines. Please contact the chairs directly. When logged into your conference, go to your name dropdown in the upper right corner, then select 'Contact Chairs.'
  2. If the conference is not in your Conference List, this means you are not logging in with the correct email. Check the email address the camera-ready email was sent to.

How do I restore my withdrawn paper?

Contact the chairs as only they can restore a withdrawn submission

How do I fix a submission error?

If the 'Edit Submission' link is not visible, you must contact the Chairs directly.

Why can't I see any Individual Conflicts to add?

If the Chair has enabled authors to add individual conflicts, they will be visible and selectable only after the author has submitted a paper.

What does a white circle with a checkmark next to authors mean in the Submission Summary?

The white circle means the co-author does not have a CMT account. The primary contact can email the co-author and tell them to create a CMT account to see the paper.

Why don't I see any reviews?

If the 'Reviews' link is not visible it may mean the review activity has not been completed yet. Contact the Chairs for more information.

What is the meaning of an author with bold characters?

It means that author is the Primary Contact for conference correspondence. Chairs can elect to send only one email to the group (the Primary Contact is the person who gets the email) instead of one email each to every co-author.

Chairs are not responding to my emails

You can periodically keep emailing them, or if you have access to emailing a Meta-Reviewer or Reviewer, email them as well. You can also go to the external website of the conference to look for committee members' email addresses and contact them.

I didn't get camera-ready submission confirmation

CMT only sends confirmation for initial submissions, not for Camera-Ready submisisons.

What does a bold letter A mean next to author's name?

When configured by the chair, a bold letter 'A' means the authors have ATTESTED to their Individual COI.