FAQ-Author

When should I contact CMT Support?

In general, authors should contact their Conference Chairs for all conference related questions. Users can contact CMT Support if they are locked out of their account.

Why can't I find my conferences after I log in?

This is more than likely because you are logging in with an incorrect email. Please note that all conferences from the past couple of years have been removed from CMT. The data is irretrievable.

Why can't I find the "Create New Submission" button?

"Paper Submission" and "Edit Submission" activities need to be enabled by the Chair (with appropriate deadlines) for authors to submit from their consoles. In a multi-track conference, this needs to be done for each track separately. Please contact the Chairs directly.

How do I know if my paper was submitted properly?

It was submitted properly by the very nature of the paper being visible in the Author Console. CMT will now send confirmation emails to all authors (whether they have a valid CMT account or not) upon creation of a submission. Authors may manually send emails to ALL Authors or just themselves by clicking the drop-down option in the upper right-hand corner of the Summary page. The co-author is required to register their email in CMT.

What does it mean that a co-author needs to be a registered user?

Adding an unregistered email (an email that is not a valid account in CMT) as a co-author will not add the user to the conference; it only acts as a placeholder in the submission for the co-author. The co-auther is required to register their email in CMT.

Why does my paper status show "not available?"

It means the paper is still under review and no decision has been made yet. Please contact Chairs directly in this regard. When logged into your conference, go to your name dropdown in the upper right corner, then select 'Contact Chairs.'

How can I view the status of my submission?

If the status is not visible, it means the paper is still under review and no decision has been made yet. Please contact Chairs directly in this regard. When logged into your conference, go to your name dropdown in the upper right corner, then select 'Contact Chairs.'

What time-zone are submission deadlines?

All deadlines are in Pacific Time.

Chairs have not enabled supplementary material upload at this time. Please contact your conference Chairs directly in this regard.

I can see papers I need to review, but why can't I see papers I submitted?

You are viewing from the Reviewer role. To see your submitted papers, select the role of Author from the dropdown menu next to "Select Your Role:"

How can I withdraw or delete my paper?

Authors can delete their own submission when "Edit Submission" activity is enabled in the conference. They can also request the Conference Chairs who can delete papers at any time.

If you receive a 4-digit error code, click here for the IEEE support site and enter the 4-digit code to find out how to rectify your issue.

How can I edit my co-author’s profile information?

Once entered, authors will not be able to edit co-author’s information. A logged-in user can change their information themselves, so you can have the co-author make the change.

Why can't I add a co-author to my paper?

If the 'Edit Submission' link is not visible in your Author Console, contact the chairs of the conference to have them add the co-author for you.

Why can't I see the papers submitted by my co-authors?

To see your submitted papers, select the role of Author from the dropdown menu next to "Select Your Role:"

How do I delete a co-author with the delete icon disabled?

A user cannot delete themselves or the primary author, hence those having disabled delete icons. You will need to change the primary author to someone other than yourself and/or the author to be deleted, then the delete icon will be enabled.

Why does only my domain conflict show and not my co-authors'?

If you all have the same domain, only one will be listed.

How can authors enter their subject area selection?

After Chairs have configured subject areas for a track and subject area related settings, authors can select primary subject area and secondary subject areas when they submit paper.

How can I change my name in CMT?

When logged into your conference, go to your name dropdown in the upper right corner, then select 'User Profile.'

How do I email Chairs?

When logged into your conference, go to your name dropdown in the upper right corner, then select 'Contact Chairs.'

How can we modify the co-author’s name in our camera-ready version?

You can request the co-author to log into the site and edit their name themselves. Since submission deadline is over, you could also contact the Chairs to let them know this situation as Chairs may have already exported Camera-Ready submissions.

Why am I unable to change emails in my account?

If both emails are being used as accounts in CMT, the user will not be able to change the CMT account email from one to the other.

  • If your preferred email CMT account has no conferences associated with it, it can be deleted from CMT. That email can then be used to change the non-preferred CMT account email.
  • If your preferred email CMT account is needed but the non-preferred email has papers that are needed, add your preferred email as Co-Author to those submissions, then remove your other (non-preferred email) as Co-Author. Once this is done, you will be able to access your submissions using your preferred email. The unused account (non-preferred email) can stay in the system but will have no impact on the conference workflow. (You will have to ask the Chair of the Conference to do this for you if the Submission phase is completed.)

How can I request a new CMT site for our conference?

To request a new CMT site, please go to https://cmt3.research.microsoft.com/cmtsrm/ page and click on "Create new submission" using Chair email affiliated with a University.

Why can't I switch my role from Author to Reviewer?

This usually occurs when the Author has two CMT accounts with different emails and is logging into CMT with the wrong one. Email your Chair to find out to which email account your role of Reviewer is associated.

I linked my accounts, so why can't I see all my papers in one spot?

When CMT links two accounts, it does not merge the accounts. Linking of accounts only helps user switch into the other account without extra sign-in.

Why do I keep getting an error when linking accounts?

You can restart the process. Please make sure to sign out and log into accounts as instructed.
Here are a couple of tips to help:

  • Use a different browser than you would normally use for CMT as cached information may have an effect on verification of the other email.
  • It is best to copy and paste the links you get in your emails instead of clicking on them.
    How To Link Accounts

How long does it take for my account to be fully deleted from CMT?

Deleting an account requires email verification to complete. It may take up to 3 days to completely delete the account from CMT.